Warranty Terms & Condition
IT GADGETS HUB
Warranty Terms & Conditions (Malaysia)
1. Warranty Duration
All laptops and computers purchased from IT Gadgets Hub come with the following standard limited warranty:
Motherboard: 3 months (90 days).
Battery & Keyboard: 1 month (30 days).
Extended Warranty: Additional coverage applies only where an extended warranty has been purchased or expressly provided, according to the terms stated in the invoice or warranty documentation.
The warranty period begins from the original purchase date stated on the invoice, receipt, or official sales documentation.
2. Proof of Purchase
Customers must provide a valid invoice, receipt, order confirmation, or other verifiable purchase record when submitting a warranty claim.
3. Limited Hardware Warranty Coverage
The limited hardware warranty covers eligible defects arising under normal usage within the applicable warranty period.
All warranty claims are subject to technical inspection and verification.
Where a covered fault is confirmed, IT Gadgets Hub will arrange repair or an appropriate replacement, subject to applicable Malaysian consumer laws.
Refurbished and used products may show reasonable signs of previous use, cosmetic wear, and battery degradation consistent with their advertised condition.
4. Warranty Appointments & Inspection
All warranty services are strictly by appointment only. Walk-in warranty services are not available.
Customers must contact IT Gadgets Hub in advance and receive appointment confirmation before visiting.
Appointments are subject to technician availability and business operating hours.
Customers arriving without a confirmed appointment may be requested to schedule another visit.
Customers unable to visit may arrange courier delivery after contacting our support team.
All reported issues must undergo technical inspection before warranty eligibility can be confirmed.
5. Warranty Repair Timeframe
Within 14 days of purchase: Estimated troubleshooting and repair time is 1–3 working days.
15–30 days after purchase: Initial troubleshooting generally takes 3–5 working days.
More than 30 days after purchase: Initial troubleshooting generally takes 3–5 working days. The overall repair process may take approximately 1–2 weeks, depending on the nature of the issue and spare parts availability.
Repairs requiring special-order parts, supplier assistance, or additional troubleshooting may take longer.
All repair timelines are estimates rather than guaranteed completion dates. Customers will be informed of significant delays and updated estimated completion times where reasonably possible.
6. Warranty Validity Conditions
Warranty coverage is subject to the following conditions:
The product must be used according to the manufacturer’s instructions.
The reported fault must fall within the applicable warranty coverage.
The product must not have been damaged by misuse, accidents, liquid exposure, or external electrical factors.
Unauthorized repairs or modifications that cause or contribute to the reported fault may invalidate the relevant warranty coverage.
Warranty stickers and serial numbers must not be deliberately altered or removed to conceal unauthorized interference.
Customers must allow reasonable access for inspection and troubleshooting.
7. Warranty Exclusions
The limited hardware warranty does not cover:
a) Physical and Cosmetic Damage
Cracked or damaged screens, broken hinges, damaged ports, dents, scratches, or broken casing.
Damage caused by dropping, impact, mishandling, or improper transportation.
Screen damage arising from physical impact, pressure, liquid exposure, or misuse.
b) Batteries and Consumables
Batteries and keyboards after their applicable 1-month warranty period.
Gradual battery degradation due to normal usage.
AC adapters, chargers, power cables, and external accessories unless separately covered.
Normal wear and tear of consumable components.
c) Software and Data
Operating systems, software, viruses, applications, or driver-related issues.
Software installation, configuration, or reinstallation.
Data recovery or data loss, except where liability cannot lawfully be excluded.
d) External Damage and Unauthorized Repairs
Liquid damage, corrosion, electrical surges, fire, floods, or other external causes.
Damage resulting from unsuitable chargers, unstable power supplies, or improper use.
Damage caused by unauthorized repairs, modifications, or component upgrades.
All exclusions apply only to the extent permitted by Malaysian law.
8. Repair and Replacement Policy
IT Gadgets Hub will assess eligible warranty claims and determine an appropriate remedy following technical inspection, subject to applicable consumer law.
Where repair is not reasonably possible, a replacement unit with comparable specifications and condition may be offered.
If an identical model is unavailable, alternative models may be offered for customer consideration.
Customers may voluntarily choose an upgraded model by paying an agreed price difference.
Replacement products may be new or refurbished, provided they meet the applicable requirements.
Repair or replacement does not automatically restart the original contractual warranty period unless otherwise agreed or required by law.
Each subsequent reported issue may require a separate technical inspection to determine its cause and warranty eligibility.
9. Shipping and Warranty Claims
Warranty claims must be submitted through IT Gadgets Hub’s official communication channels.
Customers must provide proof of purchase and a description of the reported issue.
Customers may arrange courier delivery after contacting our support team.
Customers are generally responsible for shipping the product to our service centre unless otherwise agreed or required by law.
IT Gadgets Hub will cover standard return shipping within Malaysia for approved warranty repairs, unless otherwise communicated and lawfully agreed.
Customers must securely package devices to minimize damage during transportation.
Shipping arrangements and responsibility for transit damage remain subject to applicable law.
10. Customer Responsibilities and Data Protection
Customers are advised to back up all important files before submitting a device for repair.
Technical inspection or repair may require software reinstallation, system reset, or component replacement.
Customers must remove personal passwords or provide necessary access where reasonably required for troubleshooting, using a secure method.
IT Gadgets Hub will take reasonable care when handling customer devices and data but does not guarantee preservation of data during repair.
11. Limitation of Liability
IT Gadgets Hub’s obligations under its voluntary limited hardware warranty are subject to the coverage and exclusions stated in these terms.
The company does not accept responsibility for losses arising from customer misuse, unauthorized modifications, or external damage where such losses are not attributable to the company.
Nothing in these terms excludes or restricts liability or remedies that cannot lawfully be excluded under Malaysian law.
12. Governing Law and Consumer Rights
These Terms & Conditions are governed by the laws of Malaysia.
Warranty disputes will first be addressed through communication and technical assessment.
13. Amendments to Terms & Conditions
IT Gadgets Hub reserves the right to update these Terms & Conditions for future purchases.
Any changes will not retrospectively remove existing contractual or statutory rights.
Warranty decisions will be based on technical findings, applicable warranty conditions, and Malaysian consumer protection laws.
Important Notice
WARRANTY SERVICES ARE STRICTLY BY APPOINTMENT ONLY. NO WALK-IN WARRANTY SERVICES ARE AVAILABLE.
Please contact IT Gadgets Hub and obtain appointment confirmation before visiting our service centre.